CGV LTDL

PREAMBLE

General Terms and Conditions of Sale - GTC - Website: www.lestricotsdelea.com - Date: 01/02/2022

Any online purchase made on the website Lestricotsdelea.com is subject to prior reading and acceptance of these General Terms and Conditions of Sale (hereinafter "GTC").

These General Terms and Conditions are concluded exclusively between (1) Ginger, registered with the Paris Trade and Companies Register under number 309 706 992, whose registered office is located at 52, rue du faubourg Poissonnière, 75010 Paris, in its capacity as publisher of the website Lestricotsdelea.com (hereinafter Les Tricots de Léa) and (2) any natural person making a purchase on the website www.lestricotsdelea.com (hereinafter referred to as the "Customer").

Privacy Policy  (link to the privacy policy on the Sud Express website) The terms and conditions of Les Tricots de Léa form an integral part of these General Terms and Conditions.

The Customer hereby formally declares that he is an individual, a natural person who has the status of consumer within the meaning of the preliminary article of the Consumer Code, that he is of legal age or has parental authorization and that he has full legal capacity to contract and to place an order online on the Lestricotsdelea.com website (hereinafter "the Site").

The Client and Les Tricots de Léa jointly agree that their relationship is governed exclusively by these Terms and Conditions.

Les Tricots de Léa reserves the right to adapt or modify these Terms and Conditions at any time. Each order will be deemed to have been placed according to the Terms and Conditions in effect on the day it is placed on the Website, the date the Terms and Conditions are published online being the effective date.

For any questions relating to an online purchase, the Customer can contact the Les Tricots de Léa Customer Service:

• Either directly on the website, via the contact form, or by email to the following address: hello@lestricotsdelea.com
• Either by mail to the following address: 52, Rue du faubourg Poissonnière, 75010 Paris.

ARTICLE 1: THE PRODUCTS

Each product offered on the Site (hereinafter the "Product") has a product sheet accessible by clicking on the name/description or photograph of the Product in question. This sheet presents the essential characteristics of the Product in accordance with Article L.111-1 of the French Consumer Code.

These indications are intended, without being exhaustive, to inform the Customer as fully as possible about the essential characteristics (sizes, colors, compositions, descriptions, prices) of the Products before the final order is placed, the essential characteristics of the products he wishes to purchase.

The photographs illustrating the products are not contractually binding. They cannot guarantee a perfect likeness, particularly with regard to the colors or size of the products.

ARTICLE 2: ORDERING ON THE WEBSITE

To place an order, the Customer must first and absolutely create a Customer account or use the guest mode offered by the Site.

In this context, the Customer must provide their first name, email address, and password. This information constitutes personal data processed in accordance with Les Tricots de Léa's Privacy Policy. Les Tricots de Léa informs its customers that by placing an order on the Site, the data recorded concerning them will be used by internal departments and its logistics providers.

Registration for a personal account is also completed by providing login credentials (email address and password chosen by the Client). The Client acknowledges that their login credentials and password are strictly personal and confidential. They are therefore prohibited from disclosing or sharing them with any third party.

In the event of suspected fraudulent use of their login credentials, the Customer must immediately inform Les Tricots de Léa by email at the following address: hello@Lestricotsdelea.com. In all cases, the online provision of the bank card number or other banking information and the validation of the order and its payment will constitute proof of the entirety of said order, in accordance with the provisions of Law No. 2000-230 of March 13, 2000, adapting the law of evidence to information technologies and relating to electronic signatures, and will constitute an obligation to pay the sums committed by the order.

The Customer agrees to provide accurate information when placing an order on the Site. Providing false information that prevents Les Tricots de Léa from fulfilling its obligations, including delivering the Products, shall not render the latter liable.

To place an order on the Les Tricots de Léa website, the Customer will be guided through the following steps:

• Product selection on the Site is placed in the "Shopping Cart". The Customer can access, modify, or confirm their shopping cart at any time. If they have a privilege code, they enter it in the designated field and validate it;
• Customer identification, creation of an account under the conditions mentioned above, or placing the order as a guest, it being specified that the Customer may create an account after placing the order if they wish. The Customer provides their full contact details;
• Choice, when offered, of the delivery method for the displayed Products;
• Choice of collection point where applicable, or indication of delivery address in case of home delivery;
• Summary of products ordered, delivery charges and price. The Customer checks the details of their basket and modifies it if necessary before validating to the next step;
• Unconditional acceptance of the General Terms and Conditions of Sale is indicated by ticking the box "I have read and agree to the General Terms and Conditions of Sale". Ticking this box will be considered to have the same legal value as a handwritten signature by the Customer;
• The customer selects their payment method. They are then redirected to the secure payment site where they enter their bank details. The customer's bank details are known only to the payment provider chosen by Les Tricots de Léa.

At the end of these steps, the Customer arrives at a page indicating that their order has been validated.

Sending an order validation email to the Customer confirming their registration after acceptance of their payment, which includes the following information: • The price of the Products; • The quantity to be delivered; • The date of the order; • The delivery costs if applicable; • The payment method chosen by the Customer; • The statement that the Customer has a right of withdrawal.

Every order implies an obligation to pay.

In the event that the Customer does not receive any email following their order, it is their responsibility to contact Les Tricots de Léa Customer Service according to the procedures described in article 16 of the General Terms and Conditions.

Les Tricots de Léa cannot be held responsible in any way for any input or transmission error attributable to the Client which does not allow the delivery of the confirmation email and/or the order.

Until the order is finalized by the Customer's payment confirmation, the Customer can make changes to their shopping cart. They can modify the quantity or remove a product. To do so, they simply need to go to their "Shopping Cart" and make the desired changes. However, once the Customer has confirmed payment, the transaction is recorded and no appeals or modifications, including to the delivery address or order contents, are possible. The Customer must comply with Article 7 "RIGHT OF WITHDRAWAL" below.

ARTICLE 3: VALIDITY OF OFFERS - AVAILABILITY OF PRODUCTS

The Products displayed on the Les Tricots de Léa website at any given time are in principle deemed to be available in stock at the time of consultation by the Customer and within the limits of available stocks, except for a limited-time offer within the framework of a particular operation expressly mentioned as such on the Product page.

Product availability information is provided at the time of order placement.

This relative availability is checked after the order has been accepted for payment and is confirmed by Les Tricots de Léa sending a shipping email to the Customer.

Exceptionally, a Product advertised as available on the Site may become unavailable after final order confirmation by Les Tricots de Léa. In the event that one or more Products are unavailable, Les Tricots de Léa undertakes to reimburse the Customer by crediting the payment method used for the purchase, within fourteen (14) calendar days of the order payment.

No penalty will be applied for such partial or total cancellation of order, the stock shortage of Products cannot in any case engage the responsibility of Tricots de Léa.

No cancellation compensation may be claimed by the Client.

ARTICLE 4: PRICE

The price of Products sold on the Site is indicated per item and reference. It includes only the price of the product itself, as described. The prices displayed on the Les Tricots de Léa website are expressed in euros (€) and are inclusive of all taxes, excluding shipping costs, as applicable in mainland France on the date the offers are viewed. The VAT applied is that in effect on the date the order is placed. Prices are applicable to distance selling. The delivery costs are indicated to the Buyer at the time of final validation of their Order on the Site. As part of promotional offers, Les Tricots de Léa may reduce or waive delivery costs. The additional delivery and return costs are indicated to the Customer in Article 6 “DELIVERIES”. Les Tricots de Léa reserves the right to modify its prices at any time but is committed to applying the prices displayed at the time the order is placed, subject to availability on that date. Les Tricots de Léa will not refund any price difference between the time the order was placed and a subsequent price reduction. The Products remain the property of Les Tricots de Léa until full payment is received.

ARTICLE 5: PAYMENT

5.1 PAYMENT METHODS

Regardless of the payment method chosen from those accepted on the Site, orders will only be considered registered after validation or receipt of payment by Les Tricots de Léa.

Therefore, as long as the payment is not validated by the intermediary chosen by the Client, the order cannot be prepared by Les Tricots de Léa.

5.1.1 CASH PAYMENT BY BANK CARD

Products are payable in full on the day the order is placed. Online payment for purchases can be made at the Customer's choice using the following bank cards: Carte Bleue, VISA, MASTERCARD, which must include the 3D Secure verification system.

The Site uses the HIPAY secure payment service which incorporates the SSL security standard, so all purchases made on the Site are protected and secure 24/7.

The Customer accesses the 3D Secure payment system provided by the bank, which ensures the security and registration of the payment order. The Customer confirms that they are the cardholder and that the name on the card is indeed their own. The Customer provides the sixteen digits and the expiry date of their card, as well as, if applicable, the security code. A security code is required to finalize the payment. The Customer receives this code by email, phone, or SMS; therefore, they must ensure their contact information is correctly recorded with their bank. In case of any problems with 3D Secure, the Customer should contact their bank.

In this regard, the Customer expressly acknowledges that the communication of their bank card number to Les Tricots de Léa constitutes authorization to debit their account up to the amount of the Products ordered and all taxes included.

Les Tricots de Léa implements all means to ensure the confidentiality and security of data transmitted on the Site.

Online payment by credit card allows you to securely enter your card number, expiry date, and security code in the designated fields. Credit card details are encrypted using the SSL (Secure Socket Layer) protocol and are never transmitted unencrypted over the network. Payment is processed directly by the bank. Les Tricots de Léa has no access to this information and cannot store it on its servers. This is why you are asked to provide it again for each new transaction on the Site.

The bank account corresponding to the bank card used for payment will be debited on the day the order is shipped.

Les Tricots de Léa reserves the right to cancel any order which, during bank details checks by the payment provider, presents a risk of fraudulent use of bank card, or in the event of refusal of payment authorization by banking institutions.

5.1.2 CASH PAYMENT VIA PAYPAL

Payments via Paypal are accepted on the Les Tricots de Léa website and are then made through the partner in question and according to its own general terms and conditions of sale and use of its services.

Choosing this payment method constitutes tacit acceptance of the general terms and conditions of sale and use of the PAYPAL Partner.

The Customer is invited to refer to them, Les Tricots de Léa cannot be held responsible for the conditions thus set by these independent partners.

5.1.3 COMBATING FRAUD

Les Tricots de Léa reserves the right to verify the validity of the payment, before shipping the order, by any means it deems necessary (including identity documents, proof of address, etc.) in case of suspected fraud.

5.1.4 PAYMENT INCIDENT

Les Tricots de Léa reserves the right to refuse to deliver or fulfill an order from a customer who has not fully or partially paid for a previous order or with whom a payment dispute is pending. In the event of fraud, Les Tricots de Léa reserves the right to delete the member's account after notifying them beforehand.

ARTICLE 6: DELIVERY

Each delivery is deemed to have been made upon the parcel being made available to the Customer, in particular by the carrier, as evidenced by the control system used by the carrier.

6.1 ORDER PREPARATION TIMES

Les Tricots de Léa reserves the right to subcontract all or part of the preparation and shipping of the order to a third party mandated to perform this service.

The products are delivered to the delivery address indicated by the Customer when placing the Order, at the latest by the end of the period indicated when placing the Order, depending on the country of delivery.

All products sold by Les Tricots de Léa are considered to be in stock. The Seller undertakes to make every effort to prepare orders as quickly as possible, Monday through Friday, excluding weekends and public holidays. The average order preparation time is 48 to 72 business hours following order registration as defined in these Terms and Conditions. Therefore, orders placed on a Saturday, Sunday, or public holiday will only be processed from the next business day. Occasionally, during periods of high activity (Private Sales, Sales, Outlets), preparation times may be extended by 48 to 72 hours.

All deadlines mentioned on the Les Tricots de Léa website are understood to be clear deadlines.

When placing an order, the Customer may choose to provide their delivery address. The address provided must be accurate and complete, without abbreviations. The ordered product is delivered to the address indicated on the order form and recorded as the "delivery" address. The Website cannot be held responsible for an error in entering the delivery address or for an incomplete address that prevents delivery of the order.

6.2 ORDER DELIVERY TIMES

The usual delivery time is seven (7) working days from the validation of payment of the order.

Delivery times shall in any event not exceed thirty (30) working days following the conclusion of the contract in accordance with Article L216-1 of the Consumer Code.

Les Tricots de Léa cannot be held responsible for a delivery delay in the event of force majeure, as defined by law and jurisprudence.

Delivery times do not take into account any payment control procedures that may delay the shipment of the Customer's order (see provisions of article 4.2), which, in any event, may not exceed thirty (30) working days following the conclusion of the contract.

The stated deadlines begin from the conclusion of the contract, i.e., the validation of the order.

The estimated delivery date is indicated at the time of ordering when selecting the carrier, at the level of each of the Product sheets, in the FAQ and in article 6.2 (delivery times).

Any delay in delivery of more than thirty (30) days following the date of conclusion of the contract and not due to a case of force majeure may result in the termination of the sale, at the initiative of the Client, by sending the latter a registered letter with acknowledgment of receipt, if after having enjoined Les Tricots de Léa to make the delivery within a reasonable additional period, the latter has not carried out.

The contract will be considered terminated upon receipt by Les Tricots de Léa of the Client's letter informing them of their decision to terminate the contract, and only if delivery has not occurred in the meantime. In the event of termination, Les Tricots de Léa will reimburse the Client for all sums paid as soon as possible, and at the latest within fourteen (14) days of receiving the registered letter with acknowledgment of receipt.

6.3 DELIVERY TRACKING

The Customer can at any time track their order using the order number provided in the email formally registering their order, in their "My Account" area on the Site.

This space allows precise tracking for Chronopost and Mondial Relay transport methods, planned, of the order and its status, relating in particular to the shipment or its delivery.

For DHL only, shipment tracking is available in the shipment tracking email.

Please note that since all communication between the Customer, the Website, and the carrier is primarily conducted via email, it is essential that the Customer provides a valid and regularly updated email address. Otherwise, Les Tricots de Léa cannot be held responsible for any consequences arising from the provision of an incorrect or outdated email address.

6.4 DELIVERY AREAS

Delivery is available to the following countries:

Delivery method

Country of delivery

Costs

Time limit

Return cost

Home delivery - Chronopost

France

€7 off on purchases of €200 or more

2 to 3 business days

Free shipping - with Mondial Relay

Delivery to Pickup Points - Chronopost Shop2Shop

France

€4 off on purchases of €200 or more

2 to 3 business days

Free shipping - with Mondial Relay

Delivery to Pickup Points - Mondial Relay

Metropolitan France, Corsica

€4 off on purchases of €200 or more

2 to 3 business days

Free shipping - with Mondial Relay

Home delivery - Chronopost

Europe

€9

2 to 5 business days

Returns are subject to a fee payable by the customer.

Delivery to Pickup Points - Chronopost Shop2Shop

Europe

€9

2 to 5 business days

Returns are subject to a fee payable by the customer.

Home delivery – DHL International

Outside Europe

€15

2 to 5 business days

Returns are subject to a fee payable by the customer.

6.5 SPECIAL DELIVERY TERMS

The Customer will have the freedom to choose between collection at a Relay Point or delivery to their home by Mondial Relay or Chronopost, for shipments in France and Corsica, and Chronopost and DHL for international shipments depending on the countries of sale.

Once the shipping options have been confirmed and before payment is processed, the Website will display an order summary by shipping method, indicating which options the Products are eligible for and which was selected by the Customer when offered. The cost of the selected shipping method will then be displayed before payment is processed.

When the order has been duly prepared and is ready for shipment, the Customer will receive an email regarding the shipment of each part of their order by the agreed shipping method.

⇒ Delivery to a Pickup Point:

Les Tricots de Léa provides customers who have chosen the "Collection Point" option with the names and addresses of local businesses offering these services closest to their chosen delivery location. Customers can also view the opening hours and days of their selected collection point.

Upon receipt of the order at the Pickup Point, the Customer has seven (7) calendar days to collect their parcels. Otherwise, the order will be returned to Les Tricots de Léa. Les Tricots de Léa will consider that the Customer has exercised their right of withdrawal and will proceed with the refund in accordance with the terms of Article 7-1 of these General Terms and Conditions.

The Customer will be informed by email of the cancellation and refund of this order.

⇒ Delivery via Mondial Relay:

Delivery via Mondial Relay is a service offered by Mondial Relay and is subject to its own General Terms and Conditions of Use.

The parcel is delivered to the Relay Point selected by the Customer when validating their order.

When the package is available, the Customer is informed by email and/or SMS by Mondial Relay of its availability at the chosen Relay Point.

The Customer then has a period of eight (8) calendar days to collect his package upon presentation of an identity document and, where applicable, the collection code provided.

If the package is not collected within this period, it will be returned to Les Tricots de Léa.

Les Tricots de Léa will then consider that the Customer has exercised their right of withdrawal and will proceed with the refund under the conditions of article 7-1 of these Terms and Conditions.

The Customer will be notified by email of the cancellation and refund of their order.

The Customer can track the delivery of their package at any time using the tracking number provided in the order shipment email.

⇒ Delivery by Chronopost:

Chronopost governs its own terms and conditions.

Deliveries to TSA, Cedex, Post Office Box, CS, Free Reply and Poste Restante are not guaranteed.

Upon delivery, any damage or loss of contents must be noted by the recipient in writing, with precise, complete, dated and signed reservations on the delivery slip.

The recipient's digitized signature, as well as its reproduction, or any other indisputable means of secure identification, constitutes proof of delivery of the packages and the parties recognize that this signature has the same legal value as a traditional signature on paper.

Any item held for collection is handed over to the recipient or their agent upon presentation of an identity document, and after payment of any applicable duties and taxes (VAT, customs duties, port taxes, other taxes) as well as customs clearance services performed by CHRONOPOST.

For domestic shipments, and unless otherwise notified by the sender, an interactive delivery service (Predict) is offered to the recipient, who receives a delivery notification when the package is picked up, as well as in the event of an unsuccessful delivery.

He can make changes directly with CHRONOPOST:

• The initial delivery date (within a maximum of 6 working days from the initial date), and/or
• Choose a different delivery point than the one initially chosen by the sender, namely a proximity point (Pickup relay or CHRONOPOST agency), offered by CHRONOPOST within the initial delivery area, or choose the address of an identified neighbor, or choose a safe delivery location in agreement with CHRONOPOST.

In the event that the recipient communicates an instruction to CHRONOPOST changing the delivery day, the sender will not be able to claim compensation based on the delay.

The recipient's mobile phone number and/or email address are mandatory details transmitted to CHRONOPOST on transport documents and/or during end-of-day electronic file transmissions, in order to allow the recipient to be notified.

6.6 DELIVERY RATES

Delivery charges in mainland France are four euros (€4) with Mondial Relay for all orders under two hundred euros (€200), seven euros (€7) for Chronopost home delivery and four euros (€4) with Chronopost Shop to Shop; and free above this amount.

Delivery is charged at nine euros (€9) with Chronopost home and Chronopost Shop to Shop for Europe regardless of the order amount.

Delivery is charged at fifteen euros (€15) with DHL for deliveries outside Europe.

Shipping costs are calculated based on the package's destination. All prices are in euros (€), inclusive of all taxes and charges, including VAT at the rate applicable on the day of delivery.

Shipping costs are automatically calculated when a product is added to the cart, based on delivery within mainland France. The customer can freely view the invoice and the carrier associated with their products.

The final calculation of shipping costs for other destinations is carried out once the postal code has been entered on the delivery address and before the Customer validates their order.

Specific offers for free shipping are valid only for shipments within metropolitan France, unless expressly stated otherwise.

ARTICLE 7: RIGHT OF WITHDRAWAL

7.1. CONDITIONS FOR EXERCISING THE RIGHT OF WITHDRAWAL

In accordance with the provisions of Article L. 221-28 of the French Consumer Code, the Customer has a period of fourteen (14) calendar days to exercise their right of withdrawal, without having to provide any justification. This period begins on the day the order is received at home or at a collection point.

In the case of an order for several goods delivered separately or in the case of an order for a good consisting of multiple lots or parts whose delivery is staggered over a defined period, the period runs from the receipt of the last good, lot or part.

7.2. PROCEDURE FOR EXERCISING THE RIGHT OF WITHDRAWAL

The Customer must notify Les Tricots de Léa of their intention to withdraw within fourteen (14) days from the day of receipt of the order.

The cancellation is done via the Site by logging into the Client's individual space and is recorded electronically.

It can also be submitted by email to hello@Lestricotsdelea.com or by mail on plain paper, or by completing and sending the standard withdrawal form included as an appendix to the Terms and Conditions by mail to – Les Tricots de Léa - Customer Service - 52 rue du faubourg Poissonnière - 75010 Paris, or by email to hello@lestricotsdelea.com. The Customer should keep a copy of this document in case of a complaint to Les Tricots de Léa's customer service department.

7.3. EXCEPTION TO THE EXERCISE OF THE RIGHT OF WITHDRAWAL

The right of withdrawal cannot be used for contracts for the supply of Products made to the consumer's specifications or clearly personalized (e.g., personalized items).

7.4. PRODUCT RETURNS

The Products must be returned in their original packaging and condition, which must have been opened properly, and must be accompanied by the delivery note and/or order form to prove that the Products were purchased via the Site by the Customer.

The return of the Product(s) will be made by the Customer to the address indicated by Les Tricots de Léa within fourteen (14) days following the communication of his/her decision to withdraw.

The costs and risks associated with returning the Products are the responsibility of the Customer.

However, if the order has been delivered in Metropolitan France and the Products are returned to Les Tricots de Léa by the carrier Mondial Relay via the label provided, the return of the Products is free of charge for the Customer.

7.5. REFUND TERMS

If the right of withdrawal is exercised within the aforementioned period, Les Tricots de Léa will reimburse the Customer for the price of the returned Product(s) as well as the shipping costs (only if the order is returned in full?) within fourteen (14) calendar days from the receipt of the Products by Les Tricots de Léa or until the Customer has provided proof of shipment of the Products, the date retained being that of the first of these events.

The refund will be issued using the same payment method chosen by the Customer at the time of their order. The Customer will receive a confirmation email once the refund has been processed.

Since no exchanges are accepted, the Customer is then invited to place a new order on the Site if they wish.

ARTICLE 8: AFTER-SALES SERVICE

Apart from the legal guarantee defined in article 9, the Customer always has the option of contacting Customer Service to answer questions relating to the use of a Product, its maintenance procedures or the ordering of a part that has become defective.

The Customer can contact Les Tricots de Léa by email by filling out the contact form (link to the form?) located on the Contact page of the Site or by email at the following address: hello@lestricotsdelea.com, from Monday to Friday from 10:00 to 13:00 and from 14:00 to 17:00.

ARTICLE 9: GUARANTEES

9.1. Legal guarantee of conformity

The Products are subject to the legal guarantee of conformity:

"The seller is obligated to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when the latter was the seller's responsibility under the contract, or was carried out under the seller's supervision."

Any defects in conformity which appear within twenty-four (24) months from the delivery of the Product shall be presumed to have existed at the time of delivery, unless proven otherwise.

The legal guarantee of conformity will not be applicable in the event of misuse of the Products or failure to comply with the maintenance conditions provided on the labels of said Products.

9.2. Warranty against hidden defects

The Products are covered by a warranty against hidden defects:

"The seller is bound by a warranty against hidden defects in the thing sold which render it unfit for its intended use, or which diminish that use to such an extent that the buyer would not have acquired it, or would have given only a lower price, if he had known of them."

The action resulting from latent defects must be brought within two (2) years from the discovery of the defect.

The Customer may decide to implement the warranty against hidden defects in the item sold by choosing between rescinding the sale or reducing the sale price.

ARTICLE 10: INTELLECTUAL PROPERTY

Les Tricots de Léa is the exclusive owner of the intellectual property rights on the Products offered on the Site, on the trademarks, designs and models and copyrights associated with the Products, on the Site and all its elements of the Les Tricots de Léa Site, in particular on the visual and graphic identity, on its design, on its ergonomics, its functionalities, on the software, the logo, the texts, the photos, the videos and the domain name.

It is forbidden to use the trademarks, images, designs and models or any other element on which Les Tricots de Léa holds intellectual property rights.

Furthermore, the intellectual property rights to the documents contained on the Site and each of the elements created for this Site are the exclusive property of Les Tricots de Léa, which grants no license or other right other than the right to view the Site. Reproduction of any page or content of said Site is subject to prior written authorization from Les Tricots de Léa, except in the case of private copying.

It is also prohibited to copy, modify, create a derivative work, reverse engineer or disassemble or otherwise attempt to discover the source code, sell, assign, sublicense or transfer in any way any rights relating to the software.

It is also prohibited to modify the software or to use modified versions of the software and in particular (without this list being exhaustive) in order to obtain unauthorized access to the service and to access the site by any means other than the interface provided by Les Tricots de Léa for this purpose.

ARTICLE 11: LIABILITY

For all stages of access to the site, the ordering process, delivery, customer service or after-sales services, Les Tricots de Léa only bears an obligation of means.

Les Tricots de Léa cannot be held liable for any inconvenience or damage inherent in the use of the internet network, including service interruptions, external intrusions or the presence of computer viruses, or for any event that qualifies as force majeure, in accordance with case law, preventing Les Tricots de Léa from fulfilling its contractual obligations.

Furthermore, Les Tricots de Léa cannot be held liable for any failure to fulfill one of our contractual obligations resulting from a case of force majeure as defined by case law and therefore beyond its control.

The execution of these Terms and Conditions will be suspended for the duration of the force majeure event, and the execution and delivery deadlines will be extended accordingly. Les Tricots de Léa will, however, make every effort to end the force majeure event or find a solution that allows it to fulfill its contractual obligations despite the force majeure situation.

The Site is accessible to all internet users 24/7, except in cases of scheduled or unscheduled interruptions by Les Tricots de Léa or its service providers for maintenance and/or security purposes, or due to force majeure. Les Tricots de Léa shall not be held liable for any damages of any kind resulting from the Site's unavailability.

Les Tricots de Léa and its service providers do not guarantee that the Site will be free from anomalies, errors, or bugs, nor that the Site will operate without failure or interruption. They may, at their sole discretion, determine any period of unavailability of the Site or its content. Les Tricots de Léa shall not be held liable for data transmission problems, connection issues, or network unavailability.

In any event, the liability of Tricots de Léa is limited to the reimbursement of sums paid by the Customer for the acquisition of the Products and related delivery costs, and without prejudice to its rights and remedies.

The information provided by the Client when placing the order is binding upon them.

Les Tricots de Léa cannot be held liable for any false information or errors in the customer's contact details, for any misuse of their login credentials or order placement process by the customer, or for any payment failure or refusal. The customer agrees not to share their login credentials or access to the website with anyone.

These Terms and Conditions comply with French law, and in no case does Les Tricots de Léa guarantee compliance with any applicable local legislation, when the Client accesses the Site from other countries.

ARTICLE 12: ENTIRETY

In the event that any clause of this contract is declared null and void, this shall in no way affect the validity and compliance of all other provisions of these General Terms and Conditions.

ARTICLE 13: EVIDENCE

Computerized records will be considered as proof of communications, orders and payments made between the Customer and Les Tricots de Léa.

ARTICLE 14: PRESERVATION AND ARCHIVING OF TRANSACTIONS

Order forms and invoices are archived on a reliable and durable medium to ensure a faithful and lasting copy.

ARTICLE 15: DISPUTES

These Terms and Conditions are governed by French law.

In the event of a dispute, the Customer is invited to contact Les Tricots de Léa's Customer Service. Together, they agree to attempt to resolve the dispute amicably before taking any legal action.

In the event of a dispute arising from the execution of these Terms and Conditions, the Client may, before any legal action, resort to conventional mediation or any other alternative dispute resolution method with a view to an amicable settlement.

The mediator appointed by Les Tricots de Léa is the company CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice, cm2c.net); CM2C – 14 rue Saint Jean – 75017 Paris.

It is expressly stated that requests for amicable settlement do not suspend the time limits for initiating legal proceedings.

ARTICLE 16: CUSTOMER SERVICE (repeated from article 8)

For any information or questions, Customer Service is available to the Customer:

• Electronically, via the contact form or by email to the following address: hello@lestricotsdelea.com, Monday to Friday from 10:00 am to 1:00 pm and from 2:00 pm to 5:00 pm. For all subsequent electronic correspondence, and in order to facilitate and expedite the processing of requests, please use the email address used when placing the order.
• Or finally by mail to the following address: 52, rue du faubourg Poissonnière, 75010 Paris.

ARTICLE 17: DATA PROTECTION AND FREEDOM PROVISIONS

In accordance with the French Data Protection Act of 6 January 1978, and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, personal information relating to the Customer may be processed by Les Tricots de Léa. The processing of this information is mandatory, in particular, for managing your purchases and tracking your orders, as well as for creating a Customer account and subscribing to the newsletter.

For more information on the processing of their data and their rights regarding data, the Customer is invited to consult the Privacy Policy of Les Tricots de Léa, which forms an integral part of these Terms and Conditions.

APPENDIX: WITHDRAWAL FORM

(Please complete and return this form only if you wish to withdraw from the contract) To: Les Tricots de Léa, Customer Service - 52 rue du faubourg poissonnière - 75010 Paris I/We (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the following goods (*)/for the provision of the following service (*): - Name of goods: - Reference of goods: - Order number: - Ordered on (*)/received on (*) - Name of consumer(s) - Address of consumer(s)