Terms and Conditions of Sale

PREAMBLE

General Terms and Conditions of Sale - GTCS - Website: www.lestricotsdelea.com - Date: 01/02/2022

Any online purchase made on the Lestricotsdelea.com website is subject to prior review and acceptance of these General Terms and Conditions of Sale (hereinafter "GTCS").

These GTCS are concluded exclusively between (1) the company Ginger, registered with the Paris Trade and Companies Register under number 309 706 992, whose registered office is located at 52, rue du faubourg Poissonnière, 75010 Paris, in its capacity as publisher of the Lestricotsdelea.com website (hereinafter Les Tricots de Léa) and (2) any individual making a purchase on the website www.lestricotsdelea.com (hereinafter referred to as the "Customer").

The  Privacy Policy   of Les Tricots de Léa is an integral part of these GTCS.

The Customer hereby formally declares that they are an individual, a natural person who qualifies as a consumer within the meaning of the preliminary article of the Consumer Code, that they are of legal age or hold parental authorization, and that they have full legal capacity to contract and place an online order on the Lestricotsdelea.com website (hereinafter "the Website").

The Customer and Les Tricots de Léa agree that their relationship is governed exclusively by these GTCS.

Les Tricots de Léa reserves the right to adapt or modify these GTCS at any time. Each order will be deemed to have been placed according to the terms of the GTCS in force on the day it was placed on the Website, the online publication date of the GTCS serving as the effective date.

For any questions related to an online purchase, the Customer can contact Les Tricots de Léa Customer Service:

Either directly on the website, via the contact form or by email at the following address: hello@lestricotsdelea.com
Or by postal mail at the following address: 52, Rue du faubourg Poissonnière, 75010 Paris.

ARTICLE 1: PRODUCTS

Each product offered on the Website (hereinafter the "Product") is subject to a description sheet accessible by clicking on the name/designation or the photograph of the Product in question. This sheet presents the essential characteristics of the Product in accordance with Article L.111-1 of the Consumer Code.

These indications are intended, without being exhaustive, to inform the Customer as completely as possible about the essential characteristics (sizes, colors, compositions, descriptions, prices) of the Products before placing the final order, the essential characteristics of the products they wish to purchase.

The photographs illustrating the products are not part of the contract. They cannot guarantee perfect similarity, particularly regarding the colors or size of the Products.

ARTICLE 2: ORDERING ON THE WEBSITE

To place an order, the Customer must first and foremost create a Customer account or use the guest mode offered by the Website.

In this context, the Customer must provide their first name, email address, and password. This information constitutes personal data processed in accordance with Les Tricots de Léa's Privacy Policy. Les Tricots de Léa informs its customers that by placing an order on the Website, the recorded data concerning them will be used by its internal services and its logistics providers.

Registration for the personal account also occurs through the provision of login credentials (email address and password chosen by the Customer). The Customer acknowledges that their login credentials and password are strictly personal and confidential. Consequently, they undertake not to communicate or share them with third parties.

In case of suspected fraudulent use of their credentials, the Customer must immediately inform Les Tricots de Léa by email at the following address: hello@Lestricotsdelea.com. In all cases, the online provision of the bank card number or other banking information and the validation of the order and its payment will constitute proof of the entirety of the said order, in accordance with the provisions of law n°2000-230 of March 13, 2000, on the adaptation of evidence law to information technologies and relating to electronic signatures, and will constitute the exigibility of the sums incurred by the order.

The Customer undertakes to provide accurate information when placing an order on the Website. The provision of false information, leading to Les Tricots de Léa's inability to fulfill its obligations, particularly to deliver the Products, shall not engage Les Tricots de Léa's responsibility in this regard.

To place an order on the Les Tricots de Léa Website, the Customer will be guided through the following steps:

Selection of Products on the Website into the "Shopping Cart". The Customer can access their cart and modify or validate it at any time. If they have a promotional code, they apply it in the dedicated box and validate it;
Customer identification, creation of an account under the conditions mentioned above, or placing the order in guest mode, it being specified that the Customer can create an account after placing the order if they wish. The Customer provides their complete contact details;
Choice, when offered, of the delivery method for the displayed Products;
Choice of the pick-up point, if applicable, or indication of the delivery address for home delivery;
Summary of the ordered products, delivery costs, and price. The Customer checks the details of their cart and modifies it if necessary before validating to the next step;
Unreserved acceptance of the GTCS by checking the box "I have read and accept the general terms and conditions of sale". Checking this box will be deemed to have the same value as a handwritten signature of the Customer;
Choice of payment method. The Customer is then redirected to the secure payment website where they enter their bank details. The Customer's bank information is known only to the payment provider selected by Les Tricots de Léa.

At the end of these steps, the Customer arrives on a page indicating that their order is validated.

Sending an email validation of the order to the Customer confirming its registration after acceptance of payment, which includes the following information: • The price of the Products; • The quantity to be delivered; • The date of the order; • Delivery costs, if any; • The payment method chosen by the Customer; • The statement that the Customer benefits from a right of withdrawal.

Any order implies an obligation to pay.

In the event that the Customer does not receive an email following their order, it is their responsibility to contact Les Tricots de Léa Customer Service according to the procedures described in Article 16 of the GTCS.

Les Tricots de Léa cannot under any circumstances be held responsible for an input error or transmission error attributable to the Customer that prevents the delivery of the confirmation email and/or the order.

As long as the order is not finalized by the Customer's payment validation, the Customer can make changes within their cart. They can thus modify a quantity or delete a Product. To do this, they just need to go to their "Shopping Cart" and make the desired changes. However, once the payment has been validated by the Customer, the transaction is recorded and no recourse or modification, delivery address or content of the order is possible. The Customer must comply with Article 7 "RIGHT OF WITHDRAWAL" below.

ARTICLE 3: VALIDITY OF OFFERS - PRODUCT AVAILABILITY

Products displayed on the Les Tricots de Léa website at a given time are generally considered available in stock at the time of their consultation by the Customer and within the limits of available stock, except for limited-time offers as part of a special operation expressly mentioned as such on the Product page.

Information on product availability is provided at the time the order is placed.

This relative availability is checked after the order has been accepted for payment and is confirmed by Les Tricots de Léa sending a shipping email to the Customer.

Exceptionally, a Product announced as available on the Website may be unavailable after final validation of the order by Les Tricots de Léa. In the event of unavailability of one or more Products, Les Tricots de Léa undertakes to refund them by crediting the payment method used by the Customer during the purchase, within fourteen (14) calendar days from the payment of the order.

No penalty will be applied for such partial or total order cancellation, as product stock shortages cannot under any circumstances engage the responsibility of Les Tricots de Léa.

No cancellation compensation can be claimed by the Customer.

ARTICLE 4: PRICE

The price of Products sold on the Website is indicated per item and reference. It only includes the price of the product itself, as described.   Prices displayed on the Les Tricots de Léa website are expressed in euros (€) and are understood to be public prices including all taxes, excluding participation in shipping costs, as they may be applicable in mainland France on the date of consultation of said offers.   The VAT applied is that in force on the date of placing the order.    Prices are applicable in the context of distance selling.   The amount of delivery costs is indicated to the Buyer at the time of final validation of their Order on the Website. As part of promotional operations, Les Tricots de Léa may reduce or offer delivery costs free of charge.   The amount of additional delivery and return costs is indicated to the Customer in article 6 "DELIVERIES". Les Tricots de Léa reserves the right to modify its prices at any time but undertakes to apply the rates displayed at the time of placing the order, subject to availability on that date.   Les Tricots de Léa will not reimburse any price difference between the time the order was placed and a subsequent price reduction.   Products remain the property of Les Tricots de Léa until full payment of the price by the latter.

ARTICLE 5: PAYMENT

5.1 PAYMENT METHODS

Whatever the chosen payment method among those accepted on the Website, orders will only be deemed registered after validation or receipt of payment by Les Tricots de Léa.

Thus, as long as the payment is not validated by the intermediary chosen by the Customer, the order cannot be prepared by Les Tricots de Léa.

5.1.1 CASH PAYMENT BY CREDIT CARD

Products are payable in full on the day of the effective order. Online payment for purchases can be made at the Customer's choice using the following bank cards: Carte Bleue, VISA, MASTERCARD, necessarily integrating the 3D Secure verification system.

The Website uses the secure payment service HIPAY, which incorporates the SSL security standard, so all purchases made on the Website are protected and secure 7 days a week and 24 hours a day.

The Customer accesses the 3D Secure payment system made available by the banking institution, which ensures the security and recording of the payment order. The Customer confirms that they are the holder of the bank card to be debited and that the name appearing on the bank card is indeed theirs. The Customer communicates the sixteen digits and the expiration date of their bank card, as well as, if applicable, the visual cryptogram numbers. To finalize the payment, a security code is required. The Customer receives it: by email, by telephone or SMS; they must therefore ensure that their contact details are correctly registered with their banking institution. In case of problems encountered with 3D Secure, the Customer must contact their bank.

In this regard, the Customer expressly acknowledges that the communication of their credit card number to Les Tricots de Léa constitutes authorization to debit their account for the amount of the ordered Products, including all taxes.

Les Tricots de Léa implements all means to ensure the confidentiality and security of data transmitted on the Website.

Online payment by credit card allows the card number, expiration date, and security code to be entered with confidence in the designated fields. Indeed, credit card details are encrypted using the SSL (Secure Socket Layer) protocol and are never transmitted unencrypted over the network. Payment is made directly to the bank. Les Tricots de Léa has no access to these details and cannot store them on its servers. This is why they are requested again for each new transaction on the Website.

The bank account corresponding to the credit card used for payment will be debited on the day the order is shipped.

Les Tricots de Léa reserves the right to cancel an order that, during bank detail verification by the payment provider, presents a risk of fraudulent credit card use, or in case of refusal of payment authorization by banking organizations.

5.1.2 CASH PAYMENT VIA PAYPAL

Payments via PayPal are accepted on the Les Tricots de Léa Website and are processed through the partner in question and according to its own general terms and conditions of sale and use of its services.

The choice of this payment method implies tacit acceptance of the general terms and conditions of sale and use of the PAYPAL Partner.

The Customer is invited to refer to them, as Les Tricots de Léa cannot be held responsible for the conditions thus imposed by these independent partners.

5.1.3 FIGHT AGAINST FRAUD

Les Tricots de Léa reserves the right to verify the validity of the payment, before shipping the order, by any means it deems necessary (including identity documents, proof of address, etc.) in case of suspicion of fraud.

5.1.4 PAYMENT INCIDENT

Les Tricots de Léa reserves the right to refuse to make a delivery or to honor an order from a Customer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. In case of fraud, Les Tricots de Léa reserves the right to delete the member's account after prior notification.

ARTICLE 6: DELIVERY

Each delivery is deemed completed upon the package being made available to the Customer, notably by the carrier, as evidenced by the tracking system used by the carrier.

6.1 ORDER PREPARATION TIMES

Les Tricots de Léa reserves the right to subcontract all or part of the preparation and dispatch of the order to a third party mandated to carry out this service.

Products are delivered to the delivery address indicated by the Customer when placing the Order, no later than the deadline indicated when placing the Order and depending on the country of delivery.

All Products sold by Les Tricots de Léa being deemed available in stock, the Seller undertakes to make its best efforts to prepare orders as quickly as possible, from Monday to Friday, excluding weekends and public holidays. The average observed order preparation times are 48 to 72 business hours following the registration of the order as defined in these GTCS. Thus, orders registered on a Saturday, Sunday or public holiday will only be processed from the next working day. Occasionally, during periods of high activity (Private Sales, Sales, Outlets), preparation times may be extended by 48 to 72 hours.

All deadlines mentioned on the Les Tricots de Léa website are understood as clear deadlines.

When placing the order, the Customer has the option to enter their delivery address. The address entered must be accurate and complete, without abbreviation. The ordered product is delivered to the address appearing on the order form and registered as the "delivery" address. The Website cannot be held responsible for an input error in the delivery address or an incomplete address preventing the delivery of the order.

6.2 ORDER DELIVERY TIMES

The usual delivery time is seven (7) business days from the validation of the order payment.

In any case, delivery times shall not exceed thirty (30) business days following the conclusion of the contract in accordance with Article L216-1 of the Consumer Code.

Les Tricots de Léa cannot be held responsible for a delay in delivery in cases of force majeure, as defined by law and jurisprudence.

Delivery times do not take into account any potential payment verification procedures for the Customer that would delay the shipment of their order (cf. provisions of Article 4.2), which, in any event, cannot exceed thirty (30) business days following the conclusion of the contract.

The announced deadlines run from the conclusion of the contract, i.e., the validation of the order.

The estimated delivery date is indicated on the order when selecting the carrier, in the FAQ, and in article 6.2 (delivery times).

Any delivery delay of more than thirty (30) days following the contract conclusion date, not due to a force majeure event, may lead to the cancellation of the sale at the Customer's initiative, by the Customer sending a registered letter with acknowledgment of receipt, if, after having urged Les Tricots de Léa to make the delivery within a reasonable additional period, the latter has not complied.

The contract will be considered canceled upon receipt by Les Tricots de Léa of the Customer's letter informing them of their decision to cancel the contract and only if delivery has not occurred in the interim. In the event of cancellation, Les Tricots de Léa will reimburse the Customer for the sums they have paid as soon as possible, and no later than fourteen (14) days from the receipt of the registered letter with acknowledgment of receipt.

6.3 DELIVERY TRACKING

The Customer can track their order at any time using the order number provided in the email formally confirming their order, in their "My Account" area on the Website.

This area provides precise tracking for Chronopost and Mondial Relay shipping methods, for the order and its status, particularly regarding shipment or delivery.

It is reminded that all communication between the Customer, the Website, and the carrier is primarily carried out through email exchanges, so it is essential that the Customer provides a valid and regularly updated email address. Otherwise, Les Tricots de Léa cannot be held responsible for the consequences resulting from the communication of an incorrect or outdated email address.

6.4 DELIVERY ZONES

Delivery is available in the following countries:

Delivery method: Home delivery - Chronopost
Delivery country: France
Costs: €7 (free for purchases over €200)
Delivery time: 2 to 3 working days
Return cost: Free - with Mondial Relay

Delivery method: Delivery to Collection Points - Chronopost Shop2Shop
Delivery country: France
Costs: €4 (free for purchases over €200)
Delivery time: 2 to 3 working days
Return cost: Free - with Mondial Relay

Delivery method: Delivery to Collection Points - Mondial Relay
Delivery country: Metropolitan France, Corsica
Costs: €4 (free for purchases over €200)
Delivery time: 2 to 3 working days
Return cost: Free - with Mondial Relay

Delivery method: Home delivery - Chronopost
Delivery country: Europe
Costs: €9
Delivery time: 2 to 5 working days
Return cost: Returns paid by the customer

Delivery method: Delivery to Collection Points - Chronopost Shop2Shop
Delivery country: Europe
Costs: €9
Delivery time: 2 to 5 working days
Return cost: Returns paid by the customer

Delivery method: Home delivery – DHL International
Delivery country: Outside Europe
Costs: €15
Delivery time: 2 to 5 working days
Return cost: Returns paid by the customer

6.5 SPECIFIC DELIVERY TERMS

The Customer will be free to choose between collection at a Relay Point or home delivery by Mondial Relay or Chronopost for shipments in France and Corsica, and Chronopost and DHL for international shipments depending on the countries of sale.

After validation of these transport methods and before payment of the order, the Website will display a summary of the order by transport method, for which the Products in question are eligible and according to the option chosen by the Customer when it was offered to them. The cost of the assigned or chosen transport methods will then be displayed before payment of the order.

Once the order has been duly prepared and is ready for shipment, the Customer will receive an email regarding the dispatch of each part of their order by the agreed transport method.

⇒ Delivery to a Relay Point:

Les Tricots de Léa offers the Customer who has chosen the "Relay Point" option the names and addresses of professionals offering these services closest to the chosen delivery location. The Customer will be able to consult the opening hours and days of the chosen Relay Point at this time.

Upon receipt of the order at the Relay Point, the Customer has seven (7) calendar days to collect their parcels. Otherwise, the order will be returned to Les Tricots de Léa. Les Tricots de Léa will consider that the Customer has exercised their right of withdrawal and will proceed with the refund under the conditions of Article 7-1 of these General Terms and Conditions of Sale.

The Customer will be informed by e-mail of the cancellation and refund of this order.

⇒ Delivery by Mondial Relay:

Delivery by Mondial Relay is a service offered by Mondial Relay and adheres to its own General Terms of Use.

The parcel is delivered to the Relay Point selected by the Customer when validating their order.

When the parcel is available, the Customer is informed by e-mail and/or SMS by Mondial Relay of its availability at the chosen Relay Point.

The Customer then has a period of eight (8) calendar days to collect their parcel upon presentation of an identity document and, if applicable, the communicated collection code.

If not collected within this period, the parcel will be returned to Les Tricots de Léa.

Les Tricots de Léa will then consider that the Customer has exercised their right of withdrawal and will proceed with the refund under the conditions of Article 7-1 of these General Terms and Conditions of Sale.

The Customer will be notified by e-mail of the cancellation and refund of their order.

The Customer can track the progress of their parcel at any time using the tracking number communicated in the shipping email of their order.

⇒ Delivery by Chronopost:

Chronopost governs its own GTC.

Deliveries to TSA, Cedex, PO Box, CS, Free Reply, and general delivery are not provided.

Upon delivery, damage or loss of content must be subject to written, precise, complete, dated, and signed reservations by the recipient on the delivery slip.

The recipient's digitized signature, as well as its reproduction, or any other incontestable means of secure identification, serve as proof of parcel delivery, and the parties acknowledge that this signature has the same legal value as a traditional paper signature.

Any item held in waiting is delivered to the recipient or their agent upon presentation of an identity document, and after payment of any applicable duties and taxes (VAT, customs duties, octroi de mer, other taxes) in force, as well as customs clearance services carried out by CHRONOPOST.

For national shipments, and unless otherwise instructed by the sender, an interactive delivery service (Predict) is offered to the recipient, who receives a delivery notification when the parcel is taken in charge, as well as in the event of an unsuccessful delivery.

They can modify directly with CHRONOPOST:

The initial delivery date (within a maximum of 6 working days from the initial date), and/or
Choose a different delivery point than the one initially chosen by the sender, namely a local point (Pickup relay or CHRONOPOST agency), offered by CHRONOPOST within the initial delivery perimeter, or choose the address of an identified neighbor, or choose a secure delivery location in agreement with CHRONOPOST.

In the event that the recipient communicates an instruction to CHRONOPOST modifying the delivery day, the sender cannot claim compensation based on the delay.

The recipient's mobile phone number and/or their email address are mandatory details transmitted to CHRONOPOST on waybills and/or during end-of-day electronic file transmissions, in order to enable the recipient to be notified.

6.6 DELIVERY RATES

Delivery fees in metropolitan France are charged four euros (€4) with Mondial Relay for all orders under two hundred euros (€200), seven euros (€7) for Chronopost home delivery and four euros (€4) with Chronopost Shop to Shop; and are free above this amount.

Delivery is charged nine euros (€9) with Chronopost home delivery and Chronopost Shop to Shop for Europe regardless of the order amount.

Delivery is charged fifteen euros (€15) with DHL for deliveries outside Europe.

Shipping costs are calculated based on the parcel's destination. The indicated rates are all in euros (€), all taxes and charges included, including the VAT rate at the rate in force on the day of delivery.

The amount of the fees is automatically calculated as soon as a Product is added to the cart based on delivery in metropolitan France. The Customer can freely consult the billing and the carrier associated with their Products.

The final calculation of shipping costs for other destinations is made once the postal code is entered for the delivery address and before the Customer validates their order.

Specific free shipping offers are only valid for shipments within metropolitan France, unless expressly stated otherwise.

ARTICLE 7: RIGHT OF WITHDRAWAL

7.1. CONDITIONS FOR EXERCISING THE RIGHT OF WITHDRAWAL

In accordance with the provisions of Article L. 221-28 of the Consumer Code, the Customer has a period of fourteen (14) calendar days to assert their right of withdrawal, without needing to justify any reason. The period runs from the day of receipt of the order at home or at a relay point.

In the case of an order for several goods delivered separately or in the case of an order for a good consisting of multiple lots or parts whose delivery is staggered over a defined period, the period runs from the receipt of the last good, lot, or last part.

7.2. METHOD OF EXERCISING THE RIGHT OF WITHDRAWAL

The Customer must notify Les Tricots de Léa of their intention to withdraw within fourteen (14) days from the day of receipt of the order.

Withdrawal is carried out from the Website by logging into the Customer's individual account and is recorded electronically.

It may also be made by email to hello@lestricotsdelea.com or by post on plain paper, or by completing and sending the standard withdrawal form attached to the General Terms and Conditions of Sale by post – Les Tricots de Léa - Customer Service - 52 rue du faubourg Poissonnière - 75010 Paris, or by email to hello@lestricotsdelea.com. A copy of this document must be kept by the Customer in case of a claim to Les Tricots de Léa's customer service.

7.3. EXCEPTION TO THE EXERCISE OF THE RIGHT OF WITHDRAWAL

The right of withdrawal cannot be used for contracts for the supply of Products manufactured according to consumer specifications or clearly personalized (e.g., personalized items).

7.4. RETURN OF PRODUCTS

Products must be returned in their original packaging, which must have been opened neatly, and must be accompanied by the delivery note and/or order form to prove that they are indeed Products purchased via the Website by the Customer.